Shipping policy
Last updated: November 3, 2026
Lijora currently ships orders to customers located in the United States only. All prices and transactions on lijora.com are processed in U.S. Dollars (USD).
Lijora is operated by Dongguan Liangjie Electronic Technology Co., Ltd.
1. Shipping Coverage
We currently provide shipping services within the United States only. International shipping is not available at this time.
We are unable to deliver to P.O. Boxes, APO, FPO, or DPO addresses. Customers must provide a complete residential or commercial street address when placing an order.
2. Order Fulfillment
Orders placed on lijora.com are processed and shipped through our fulfillment and logistics partners in the United States.
After payment confirmation, orders are prepared, packed, and handed to carriers for delivery within the United States.
3. Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Our order processing hours are Monday through Friday, 9:00 AM–6:00 PM Central Time (CT), excluding U.S. public holidays.
Orders placed before 6:00 PM CT on business days will be processed on the same business day.
Orders placed after 6:00 PM CT, or on weekends and U.S. public holidays, will be processed on the next business day.
4. Shipping Time
Estimated transit time after the order has been shipped:
-
United States: 2–5 business days
The estimated total delivery time is approximately 3–7 business days, including order processing and transit time.
Delivery times are estimates and may vary depending on destination, carrier service, weather conditions, holidays, and other factors outside of our control.
We do not currently offer guaranteed overnight or expedited shipping as a standard checkout option.
5. Shipping Rates
Free standard shipping is available on all orders shipped within the United States. No minimum purchase is required.
Standard shipping costs $0.00, and no standard shipping fee will be charged at checkout.
6. Sales Tax
Applicable U.S. sales tax is calculated at checkout based on the shipping destination and current tax rules.
Sales tax, if charged, is shown before payment is completed.
7. Shipping Carriers
Orders are shipped using available carrier services selected based on package size, destination, and service availability.
Available carriers may include USPS, UPS, or FedEx.
A specific carrier cannot be guaranteed before shipment.
8. Order Tracking
Once your order has shipped, a confirmation email containing tracking information will be sent to the email address provided during checkout.
Tracking information usually becomes available within 24–48 hours after shipment.
If tracking information has not updated for several business days, please contact our customer support team.
For shipping questions, please contact:
Email: service@lijora.com
Phone: +1 (205) 423-6302
9. Multiple Package Shipments
Some orders may be shipped in multiple packages depending on product availability and logistics arrangements.
Each package will have its own tracking information when available.
Additional shipping charges will not apply for split shipments.
10. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If you notice an incorrect address, please contact us as soon as possible before your order is shipped.
Once an order has been handed to the carrier, changes to the delivery address may not be possible.
Lijora is not responsible for delays or failed delivery caused by incorrect shipping information provided by customers.
11. Shipping Delays
While we work to deliver orders within the estimated timeframe, delays may occur due to weather conditions, carrier delays, transportation issues, holidays, or other circumstances beyond our control.
We will provide assistance and tracking information whenever available.
12. Undeliverable Packages
If a package cannot be delivered due to an incorrect address, refusal of delivery, or failure to collect the package, additional shipping costs caused by the return or reshipment may apply.
If a shipment is refused or returned for a customer-related reason, applicable shipping costs may be deducted from the refund amount.
13. Cancellations Before Shipment
If your order has not yet been processed or handed to the carrier, you may request cancellation by emailing service@lijora.com with your order number.
Cancellation requests should be submitted as soon as possible.
If the order has already shipped, the return process in our Refund Policy applies.
14. Returns
Return eligibility, time limits, and refund rules are explained in our Refund Policy.
Please do not send a return before receiving approval from our customer support team.
After approval, we will provide the return shipping address and return instructions.
15. Customer Support
Email: service@lijora.com
Phone: +1 (205) 423-6302
Support hours:
Monday–Friday, 9:00 AM–6:00 PM Central Time (CT), excluding U.S. public holidays.
We aim to respond to customer inquiries within 1–2 business days.
16. Business Information
Brand: Lijora
Operating company:
Dongguan Liangjie Electronic Technology Co., Ltd.
Customer service email:
service@lijora.com
Manufacturing and production location:
Building 3, Room 401, No. 20 Dakang Road
Qiaotou Town, Dongguan, Guangdong, China
U.S. customer service and return address:
120 19th Street North, Suite 200
Birmingham, AL 35203
United States