FAQS

Last updated: November 3, 2026

1. What products does Lijora offer?

Lijora specializes in decorative lighting products, including night lights, table lamps, and home lighting designed for bedrooms, living rooms, and everyday spaces.

2. Where are Lijora products manufactured?

Our products are manufactured in Dongguan, Guangdong, China according to our product requirements.

Operating company:

Dongguan Liangjie Electronic Technology Co., Ltd.

Manufacturing and production location:

Building 3, Room 401, No. 20 Dakang Road

Qiaotou Town, Dongguan, Guangdong, China

The manufacturing location is used for product production and related manufacturing activities.

3. Where do you ship?

We currently ship within the United States only. International shipping is not available at this time.

We are unable to deliver to P.O. Boxes, APO, FPO, or DPO addresses. Customers must provide a complete residential or commercial street address when placing an order.

All orders shipped within the United States qualify for free standard shipping, with no minimum purchase requirement.

4. Where are orders shipped from?

Lijora currently serves customers in the United States only.

Orders placed on lijora.com are processed and shipped through our fulfillment and logistics partners in the United States.

Orders are prepared, packed, and handed to carriers for delivery within the United States.

5. How long does delivery take?

Order processing time:

1–2 business days after payment confirmation.

Estimated transit time after shipment:

  • United States: 2–5 business days

Estimated total delivery time is approximately 3–7 business days, including order processing and transit time.

Our order processing hours are Monday through Friday, 9:00 AM–6:00 PM Central Time (CT), excluding U.S. public holidays. Orders placed after 6:00 PM CT, or on weekends and U.S. public holidays, will be processed on the next business day.

Delivery times may vary due to carrier operations, weather conditions, holidays, or other circumstances beyond our control.

6. What payment methods do you accept?

We accept the following secure payment methods:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • Discover

  • JCB

All payments are processed securely through trusted payment providers.

Lijora does not store your complete credit card or debit card information.

7. Is my payment information secure?

Yes. Payment information is processed using secure encryption technology through trusted third-party payment providers.

8. Can I cancel my order?

If your order has not yet been processed or handed to the carrier, please contact us as soon as possible at service@lijora.com with your order number.

Once an order has entered the fulfillment process or has been shipped, cancellation may not be possible.

In that case, the return process in our Return and Refund Policy applies.

9. Do you accept returns?

Yes. Customers may request a return within 30 days after delivery.

We accept eligible returns of new or lightly used products, subject to our Return and Refund Policy.

Lijora covers return shipping costs for approved returns, including returns requested for personal reasons. No restocking fees are charged for approved returns.

Approved refunds will be processed within 10 days after the returned product has been received and the refund has been approved.

Please refer to our Return and Refund Policy for complete details.

10. Where should I send my return?

The return shipping address is not published on this page.

Please contact service@lijora.com before sending any return.

After your return request is approved, we will provide the return shipping address and return instructions.

Please use only the return address provided by Lijora.

Do not send returns to our manufacturing and production location unless our customer support team specifically instructs you to do so.

11. What if my item arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Please include your order number, product photos, and a description of the issue.

For eligible damaged, defective, or incorrect products, Lijora will cover applicable return shipping costs and provide an appropriate resolution.

12. Do your products have a warranty?

Yes. Lijora products include a 12-month limited warranty covering manufacturing defects.

Please refer to our Warranty Policy for more information.

13. How can I contact customer support?

Email:

service@lijora.com

Phone:

+1 (205) 423-6302

Support hours:

Monday–Friday, 9:00 AM–6:00 PM Central Time (CT), excluding U.S. public holidays.

U.S. customer service and return address:

120 19th Street North, Suite 200

Birmingham, AL 35203

United States