Refund policy

Last updated: November 3, 2026

Lijora is operated by Dongguan Liangjie Electronic Technology Co., Ltd.

You may request a return within 30 days after your order is delivered. The return period begins on the delivery date confirmed by the shipping carrier.

1. Return Requirements

To be eligible for a return, products may be new or lightly used and must meet the following conditions:

  • The product must be in acceptable condition for return.

  • The product should be returned in its original packaging, where available.

  • All accessories, components, and included materials should be returned where applicable.

Returns may not be accepted for products showing signs of misuse, accidental damage, unauthorized modification, or excessive wear.

Lijora does not charge restocking fees for approved returns.

2. How to Request a Return

Before returning any product, please contact our customer support team:

Email: service@lijora.com

Phone: +1 (205) 423-6302

Please provide your order number, product information, and the reason for your return.

After reviewing your request, our support team will provide return instructions.

Please do not send products back before receiving return instructions from Lijora. Returns sent without prior approval may experience processing delays.

3. Return Shipping Address

The return shipping address is not published on this page.

After your return request is approved, we will provide the return shipping address and detailed return instructions through the email address associated with your order.

Please use only the return address provided by Lijora. Do not send returns to our manufacturing and production location unless specifically instructed by our customer support team.

4. Return Shipping Costs

Lijora covers return shipping costs for eligible returns, including returns due to personal reasons, such as ordering the wrong item, changing your mind, or no longer needing the product.

Customers will not be charged return shipping fees for approved returns.

Lijora does not charge restocking fees.

5. Refunds

Once the returned product is received and inspected, approved refunds will be issued to the original payment method.

Refunds will be processed within 10 days after the returned product has been received and the refund has been approved.

Original shipping charges, if any, will be refunded where applicable in accordance with the circumstances of the return.

The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

6. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within 7 days after delivery:

Email: service@lijora.com

Please provide your order number and relevant photos or details so our team can review the issue and provide assistance.

For eligible damaged, defective, or incorrect products, Lijora will cover the applicable return shipping costs and provide an appropriate resolution.

7. Exchanges

Product exchanges are accepted, subject to product availability and return approval.

Please contact our customer support team before requesting an exchange.

Lijora covers applicable return shipping costs for approved exchanges.

8. Customer Support

Email: service@lijora.com

Phone: +1 (205) 423-6302

Support hours:

Monday–Friday, 9:00 AM–6:00 PM Central Time (CT), excluding U.S. public holidays.

We aim to respond to customer inquiries within 1–2 business days.

9. Business Information

Brand: Lijora

Operating company:

Dongguan Liangjie Electronic Technology Co., Ltd.

Customer service email:

service@lijora.com

Manufacturing and production location:

Building 3, Room 401, No. 20 Dakang Road

Qiaotou Town, Dongguan, Guangdong, China

U.S. customer service and return address:

120 19th Street North, Suite 200

Birmingham, AL 35203

United States