Refund policy
At Lijora, customer satisfaction is our priority.
Return Period
You may request a return within 30 days after the order is delivered. The return period begins on the delivery date shown by the shipping carrier.
Return Requirements
Returned products must:
- Be unused
- Be in their original packaging
- Include all accessories and components
- Be in resalable condition
Items showing signs of misuse, accidental damage, unauthorized modifications, or normal wear are not eligible for return.
Return Authorization
Please contact our customer support at service@lijora.com before returning any item.
Once your return request has been reviewed and approved, we will provide a Return Merchandise Authorization (RMA) number and detailed return instructions.
Returns sent without prior authorization or without the required return information may be delayed or refused.
Return Shipping Costs
If the return is due to our error, including:
- Wrong item shipped
- Manufacturing defect
- Product damaged during shipping
Lijora will provide an appropriate return solution at no cost to the customer.
If the return is requested for personal reasons, including:
- Ordered the wrong item
- No longer needed
- Changed your mind
The customer is responsible for the return shipping costs.
Refunds
After the returned item has been received and inspected, approved refunds will be issued to the original payment method. Refunds are generally completed within 5–10 business days after approval. Original shipping charges are non-refundable unless the return is caused by our error.
Exchanges / Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days after delivery. We will review the issue and arrange a replacement or refund after verification.
U.S. Return Address
Authorized returns must be mailed to:
Lijora Returns 120 19th Street North, Suite 200 Birmingham, AL 35203 United States
Please include your RMA number or original order slip inside the return package.
Do not send returns to our manufacturing facility or to an address shown on the original package unless our customer service team specifically instructs you to do so.
The Birmingham address is used for customer service correspondence and authorized returns. It is not Lijora’s registered business address, manufacturing facility, retail store, or order fulfillment warehouse.
Customer Support
Email: service@lijora.com Phone: +(1) 205-423-6302
Support Hours: Monday–Friday, 9:00 AM–6:00 PM CT (excluding U.S. public holidays)
Business Information
Brand: Lijora
Legal Business Name: Dongguan Liangjie Electronic Technology Co., Ltd.
Manufacturing Facility Address: Building 3, Room 401 No. 20 Dakang Road Qiaotou Town Dongguan Guangdong China
The manufacturing facility is used for product production, quality inspection, and related manufacturing activities. It is not a customer service location, retail store, U.S. fulfillment warehouse, or general return address.
All orders are shipped from our warehouse located in the United States.